Privacy Policy

LevelUp Integrated Media FZ-LLC respects your privacy. This policy explains what personal data we collect through our website, how we use it, and your rights.

1. 1. Who we are

   LevelUp Integrated Media FZ-LLC is a company licensed by the Dubai Development Authority (Licence No. 104940), registered at 1st floor, Dquarters Building 5, Dubai Media City, Dubai, United Arab Emirates. We are the controller of the personal data described in this policy.

2. 2. Data we collect

   • Data you give us: your name, company, job title, email address, phone number, country and message when you book a consultation, request a call back, download our portfolio or contact us.
   • Data collected automatically: IP address, browser and device type, pages visited, time spent on the site and referring website, collected through cookies and similar technologies.
   • Data from third parties: business contact details from public sources or partners, where permitted by law.

   We do not knowingly collect data from anyone under 18.

3. 3. How we use your data

   • To respond to your enquiry and arrange consultations
   • To send you portfolios, proposals and information you request
   • To send marketing updates, where you have agreed or where the law allows (you can opt out at any time)
   • To run, secure and improve our website
   • To meet our legal and regulatory obligations

4. 4. Legal basis

   We process your data based on your consent, to take steps at your request before entering into a contract, for our legitimate business interests (such as responding to enquiries and improving our services), or to comply with the law.

5. 5. Cookies

   We use essential cookies to make the site work and, with your consent, analytics and marketing cookies to understand how the site is used. You can manage or block cookies through your browser settings or our cookie banner. Blocking some cookies may affect how the site works.

6. 6. Sharing your data

   We do not sell your personal data. We may share it with:

   • Service providers who host our website, manage our CRM, send emails or provide analytics, under confidentiality obligations
   • Media partners, publishers or rights holders, only where needed to deliver a campaign you have asked about
   • Authorities, where required by law
   • A buyer or successor, in the event of a merger or sale of our business

7. 7. International transfers

   Your data may be processed outside the UAE, including where our service providers are based. We take reasonable steps to ensure it is protected to the standard required by applicable law.

8. 8. How long we keep it

   We keep personal data only as long as needed for the purposes above or as required by law. Enquiry data that does not lead to a business relationship is deleted after 1 year.

9. 9. Your rights

   Subject to applicable law, you can ask to access, correct, delete or restrict the use of your personal data, object to its processing, withdraw consent, or receive a copy of it. To make a request, email info@levelupmedia.ai. You may also complain to the relevant data protection authority.

10. 10. Security

    We use reasonable technical and organisational measures to protect your data. No method of transmission over the internet is completely secure.

11. 11. Third-party links

    Our website may link to other websites. We are not responsible for their privacy practices.

12. 12. Changes to this policy

    We may update this policy from time to time. The latest version will always be on this page with its effective date.